Privacy Policy
Nexora Marketing S.A.S ("Nexora", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
Information We Collect
When you interact with our website or contact us, we may collect the following information: your full name, email address, phone number, business name, and any other details you voluntarily provide through our contact forms, WhatsApp, or booking calls.
How We Use Your Information
We use your information to respond to inquiries and service requests, deliver and manage the services you have purchased, send you updates, reports, and relevant communications related to your account, improve our website and service offerings, and send occasional marketing communications, which you can opt out of at any time.
How We Store Your Information
Your information is stored securely and is only accessible to authorized members of the Nexora team. We do not sell, rent, or trade your personal information to third parties under any circumstances.
Third-Party Tools
To deliver our services, we may use third-party platforms such as Meta (Facebook and Instagram), Google Ads, Trello, and email marketing tools. Each of these platforms operates under their own privacy policies, which we encourage you to review.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings at any time, although this may affect certain features of the site.
Your Rights
You have the right to request access to the personal information we hold about you, request corrections to any inaccurate information, request deletion of your personal data, and opt out of marketing communications at any time. To exercise any of these rights, please contact us via WhatsApp at +1 (620) 712-4419 or email us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are made constitutes your acceptance of the revised policy.
Terms and Conditions
By accessing our website or purchasing any service from Nexora Marketing S.A.S, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Services
Nexora Marketing S.A.S provides digital marketing services including but not limited to social media management, paid advertising, website design, SEO, branding, content production, and email marketing. The specific scope of services will be agreed upon between both parties prior to the start of any project.
2. Payments
All prices are listed in Colombian Pesos (COP). Payment is due before work begins unless otherwise agreed in writing. Monthly subscription services are billed at the start of each billing cycle. Nexora reserves the right to pause or discontinue services in the event of non-payment.
3. Revisions
Nexora offers unlimited revisions on all design and creative work until the client is satisfied. Revisions must be requested within the scope of the original project brief. Requests that represent a significant change in direction or scope may be treated as a new project and quoted separately.
4. Turnaround Times
All turnaround times provided are estimates based on average project complexity. Timelines may vary depending on the volume of active requests, client response times, and the complexity of the work involved. Nexora will always communicate any delays proactively.
5. Client Responsibilities
The client is responsible for providing accurate and complete information, assets, and approvals needed to complete the work. Delays caused by late feedback, missing materials, or lack of communication from the client are not the responsibility of Nexora and may affect agreed turnaround times.
6. Intellectual Property
Upon full payment, the client receives full ownership of all final deliverables created by Nexora for their project. Nexora retains the right to display completed work in its portfolio and marketing materials unless the client requests otherwise in writing.
7. Confidentiality
Nexora agrees to keep all client business information, strategies, and data strictly confidential. We will not share or disclose any client information to third parties without prior written consent, except where required by law.
8. Cancellations and Refunds
Monthly subscriptions may be cancelled at any time with written notice before the next billing cycle. Cancellations made after a billing cycle has started will not be eligible for a partial refund for that month. One-time project fees are non-refundable once work has commenced, as resources and time are allocated from the moment a project begins. If you have concerns about the quality of work delivered, we strongly encourage you to request revisions before considering a cancellation.
9. Pause Policy
Monthly subscribers may pause their subscription once per billing period. Pauses must be requested in writing before the next billing date. Work in progress at the time of the pause will be completed before the subscription is placed on hold.
10. Limitation of Liability
Nexora Marketing S.A.S will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of revenue, loss of data, or business interruption. Our total liability in any case will not exceed the amount paid by the client in the most recent billing cycle.
11. Advertising Budgets
For paid advertising services (Meta Ads and Google Ads), the client's ad spend budget is separate from Nexora's service fee and is paid directly to the respective advertising platform by the client. Nexora is not responsible for ad performance outcomes that result from insufficient ad budgets or platform-level restrictions.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Colombia. Any disputes arising from these terms or from services provided by Nexora Marketing S.A.S will be handled in accordance with Colombian law and resolved in the jurisdiction of Medellin, Colombia.
13. Changes to These Terms
Nexora reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated terms.
Contact
If you have any questions about this Privacy Policy or these Terms and Conditions, please reach out to us.
Nexora Marketing S.A.S Medellin, Colombia WhatsApp / Call: +1 (620) 712-4419
This is all written as one continuous page so you can paste it directly into your Legal page in Framer. Let me know if you need anything adjusted, such as adding a specific clause or translating it into Spanish.